CUSTOMER SERVICE • ADMINISTRATIVE SUPPORT • CLIENT RELATIONS
Service-Oriented Professional Ready to Support Customers and Teams
I bring practical experience in customer assistance, office administration, program coordination, sales follow-up, and relationship management. My work has involved communicating with customers and partner organizations, organizing records and activities, preparing reports and correspondence, coordinating people, and helping teams carry out their responsibilities.
As a diocesan commission leader, I also provide strategic direction, supervise program heads, develop policies and guidelines, and oversee programs in coordination with parish teams and partner organizations.
CORE SKILLS AND TOOLS
- Customer service, active listening, and client relations
- Phone, email, online, and face-to-face communication
- Conflict de-escalation and respectful issue handling
- Administrative support, data entry, documentation, and scheduling
- Program and team coordination, sales follow-up, and training facilitation
View digital skills and tools
- Microsoft Office, Google Workspace, Canva, and online meeting platforms
- WordPress website design and landing page building
- AI-assisted research, content development, information organization, and workflow support
- Prompt development and responsible use of generative AI tools
- Confidential information handling and professional discretion
What I Can Bring to Your Team
Customer Communication
I communicate with patience, respect, and clarity through phone, email, online platforms, and face-to-face interactions. I listen carefully, respond appropriately, and help people understand the next steps.
Administrative Support
I organize documents, correspondence, schedules, reports, records, presentations, and activity requirements. I am comfortable working with Microsoft Office, Google Workspace, Canva, WordPress, and online meeting platforms.
Coordination and Leadership
I coordinate people, programs, meetings, and partner organizations. My leadership experience includes providing strategic direction, supervising program heads, developing policies and guidelines, and monitoring the implementation of programs.
Relevant Experience
My professional and leadership experience combines customer communication, administrative support, sales, program management, training, and coordination across business, community, and diocesan settings.
2012–PRESENT | COUPLE DIRECTOR
Former Lay Couple Coordinator
Family and Life Commission, Diocese of Novaliches, Quezon City
View commission leadership responsibilities
- Served as Lay Coordinator from 2012 to 2023 and became Couple Director in 2023
- Provide strategic direction for the Commission, guide and supervise program heads, and develop policies, guidelines, and operating procedures
- Oversee diocesan programs in coordination with parish teams, ministry leaders, and partner organizations
- Prepare reports, correspondence, presentations, meeting documents, activity records, and annual program budgets
- Develop training materials and facilitate formation sessions while reporting to the Pastoral Vicar and the Bishop
DECEMBER 2025–PRESENT | INDEPENDENT DISTRIBUTOR AND MOBILE STOCKIST
EMCORE-DOTNET | Quezon City Mobile Stockist
View customer service and business responsibilities
- Respond to customer inquiries online and in person
- Explain product information, process orders, and follow up with customers
- Monitor inventory and prepare marketing materials, website content, and landing pages
- Communicate with potential customers and business partners through digital platforms
OCTOBER 2001–MARCH 2003 | WAREHOUSE ADMINISTRATIVE OFFICER
FillTop Corporation | Valenzuela City
View administrative responsibilities
- Handled incoming and outgoing calls and maintained administrative records
- Prepared payroll, operating budgets, petty-cash records, purchase requests, inventory reports, and shipment documents
- Coordinated office requirements and supported daily business operations
- Served as Officer-in-Charge during the Warehouse Manager’s absence
SEPTEMBER 1998–DECEMBER 2000 | CORPORATE MARKETING OFFICER
PSI Philippines | Makati City
View corporate marketing and seminar responsibilities
- Marketed leadership seminars and professional development programs to corporate clients
- Communicated with prospective clients, responded to inquiries, and followed up on leads
- Prepared marketing materials, seminar proposals, presentations, and client communications
- Coordinated seminar schedules, participant requirements, and event arrangements
- Assisted corporate clients and participants before, during, and after each seminar
- Documented procedures and recommended improvements to the marketing and seminar coordination process
JULY 1997–AUGUST 1998 | ADMINISTRATIVE ASSISTANT AND SECRETARY TO THE COUNTRY MANAGER
RMJM Corporation | Makati City
View administrative responsibilities
- Managed telephone calls, correspondence, appointments, and the Country Manager’s schedule
- Prepared documents, reports, meeting materials, and business communications
- Organized meetings and coordinated local and international travel arrangements
- Maintained confidential files, administrative records, and company databases
- Monitored office supplies and coordinated administrative requirements
- Provided direct secretarial support to the Country Manager and assisted the Office Manager with daily office operations
ADDITIONAL LEADERSHIP AND COMMUNITY INVOLVEMENT
Alongside my professional experience, I serve in leadership, training, program development, and community-support roles that have strengthened my communication, facilitation, teamwork, and relationship-management skills.
2025–PRESENT | CORE GROUP MEMBER AND FACILITATOR
Diocesan Ministry Against Human Trafficking
View anti-trafficking and facilitation responsibilities
- Support awareness, prevention, safeguarding, and referral initiatives
- Help develop and facilitate formation sessions and community programs
2025–PRESENT | MEMBER OF THE BOARD OF COUNCIL
Pregnancy Support Services of Asia
View pastoral accompaniment and referral responsibilities
- Serve as a member of the Board of Council and contribute to organizational planning and program development
- Provide pastoral accompaniment to women facing pregnancy-related challenges
- Help manage referral systems and ensure that appropriate referral protocols are followed
- Promote PSSA’s pastoral services and support programs to parishes
- Coordinate with parish leaders, ministries, and partner organizations to connect women with appropriate assistance
2025–PRESENT | LEARNING AND DEVELOPMENT CORE TEAM MEMBER AND COURSE MATERIAL DEVELOPER
Family and Life Commission | Diocese of Novaliches
View training development responsibilities
- Supported organizational development, leadership formation, policy development, and team-strengthening initiatives
2025–PRESENT | HEAD OF INSTITUTIONAL BUILDUP
Commission on Good Governance
View organizational development responsibilities
- Supported organizational development, leadership formation, policy development, and team-strengthening initiatives
2023–PRESENT | MEMBER
Pastoral Program Coordinating and Development Council | Diocese of Novaliches
View diocesan program planning and coordination responsibilities
- Participate in diocesan program coordination, development, planning, and evaluation
2012–PRESENT | NATURAL FAMILY PLANNING TEACHER AND TRAINER
RP-ANFP Program, Family and Life Commission | Diocese of Novaliches
View teaching and training responsibilities
- Conduct learning sessions for couples, families, and community members
- Prepare educational materials and guide participants through practical learning activities
PROGRAM I INITIATED AND LED
I develop community-based programs that respond to the needs of individuals and families through accessible services, coordinated support, and meaningful partnerships.
MOBILE PARISH FAMILY LIFE CENTER (MPFLC) WITH WELLNESS CARAVAN
Initiator and Program Lead | Family and Life Commission | Diocese of Novaliches
A parish-based outreach initiative that brings family and life services closer to individuals, couples, and families. Its Wellness Caravan serves as an integrated fundraising campaign that promotes wellness awareness and helps support the program’s pastoral activities and services.
View program development and coordination responsibilities
- Conceptualized the program and developed its parish-based service framework
- Integrated the Wellness Caravan as one of the program’s community outreach components
- Established partnerships with parish leaders, ministry teams, wellness partners, and service providers
- Coordinated listening services, pastoral accompaniment, family support, wellness activities, and appropriate referrals
- Organized schedules, registration, promotional materials, venue requirements, and participant assistance
- Developed program materials, presentations, reports, promotional content, and activity documentation
- Responded to participant inquiries and conducted follow-ups with families and partner parishes
- Monitored program implementation and gathered information for evaluation and improvement
EDUCATION
My studies in psychology, family ministry, and computer secretarial work support my experience in communication, administration, training, and service.
BACHELOR OF ARTS IN PSYCHOLOGY
AMA University Online Education (AMA OEd)
Undergraduate — six units remaining
PROFESSIONAL DIPLOMA IN FAMILY MINISTRIES
Center for Family Ministries, Loyola School of Theology
Graduated in 2014
ASSOCIATE IN COMPUTER SECRETARIAL
Systems Technology Institute
Graduated in 1997
LET’S CONNECT
I am currently open to daytime customer service, administrative support, and client relations opportunities in Fairview or Novaliches, as well as suitable hybrid or work-from-home positions.
If you would like to discuss how my experience can support your team, please contact me by email, phone, or through the form.
CONTACT NUMBER
LOCATION
Quezon City, Philippines